From time to time, We may offer “Golds” for purchase through the App Store, Google Play or other application platforms ("in-app purchases"). If you choose to make an in-app purchase, you will be prompted to enter details for your account with the mobile platform you are using (e.g., Apple, Google, etc.) ("your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your IAP Account. The price of the Golds will be displayed at the point of purchase. All charges and payments for Golds will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider.
You will be responsible for the payment of any Golds purchased by you. Once your purchase has been completed, your user account will be credited with Golds.
Unless required by applicable laws in your jurisdiction, in any event, any order that has been completed is not refundable (no matter whether the virtual goods and virtual currency purchased have been used or not).
If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Golds, you acknowledge and agree that we start supplying the Golds to you promptly once the purchase is complete and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.
You can also collect Golds through the following ways:
· Receiving gifts from other users
· Participating in campaigns and activities
· Operating his/her own room to win Golds as rewards
· Daily Signing-in
· Other methods BBgo may add
There is no obvious difference between the Golds collected and purchased by the user through the above methods and user can use them for the same Service as well in BBgo. However, because the Golds collected by users through the above methods are generated by the system and are NOT purchased by user, you agree that BBgo has the absolute right to manage, regulate, control, modify and/or eliminate such Golds as it sees fit in its sole discretion, in any general or specific case, and that BBgo will have no liability to you based on its exercise of such right.
In addition to Gold, our platform also uses another form of virtual currency, Crystals. Crystals cannot be used for purchases and cannot be exchanged f
You can also collect Crystals in the following ways:
· Daily Signing-in
· Doing Tasks
· Other methods BBgo may add
Golds can be used to：
· Sending virtual gifts to others
· Purchasing room themes
· Purchasing magic cards
· Participating in games
· Sending lucky golds
· Joining rooms
· Other existing uses and uses BBgo may add in the future
When you use Golds to exchange gifts for other users, the receiving user will receive a certain amount of Golds when receiving gifts. The amount of Golds received by the receiving user is at our sole discretion from time to time.
When you have exchanged your Golds for Gifts, such Golds will be deducted from your user account and credited with Gifts.
Gifts cannot be converted into or exchanged for Golds or cash, or be refunded or reimbursed by us for any reason.
Please note that when you give a Gift to another user or gifts to users you do so publicly so other users on the services (including the recipient/recipients of the Gift/Gifts) can see your name, and the details of the Gift that you gave. By giving a Gift, you consent to this information being made available in this manner. In this process, the protection of personal data will comply with the provisions of our Privacy Policy.
As a room owner, you can set the room membership fee for your room. Part of the Golds paid by the users to join the room will be collected by the owner and part will be collected by BBgo. The amount of Golds received by the room owner is at our sole discretion from time to time.
You can send lucky golds to other users. BBgo will collect a certain percentage of the lucky golds you send. The remaining lucky golds will enter the account of the recipients. The amount of lucky golds received by the recipients is determined by us from time to time.
Crystals can can be used to：
· Purchasing gifts or virtual goods
· Other existing uses and uses BBgo may add in the future
BBgo has the right to adjust the uses and usage rules of Golds and Crystals from time to time.
Golds and Crystals cannot be converted into or exchanged for cash, or be refunded or reimbursed by us for any reason.
Golds and Crystals can only be used on BBgo and as part of our services, and cannot be combined or used in conjunction with other promotions, coupons, discounts, or special offers, except those designated by us.
No Golds and Crystals may be assigned or transferred to any other user of the services or third party except as otherwise expressly permitted by us in writing. The sale, barter, assignment, or another disposal of any Golds and Crystals, other than by us, is expressly prohibited.
Accrued Golds and Crystals shall not constitute property and will not allowed to be transferable in the following conditions: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.
Any Golds and Crystals assigned, sold, or otherwise transferred without our prior wrote consent are void. Any user of the services who violates this term may have his or her account terminated by us, have Golds and Crystals forfeited from his or her account, and/or be subject to liability for damages, litigation, and transaction costs.
All Golds and Crystals of a user will expire automatically upon termination of his/her account for any reason. We reserve the right to deduct Golds and Crystals from your account if the user acquires them illegally or fraudulently.
You agree that we have the right to manage, regulate, control, modify and/or eliminate such Golds and Crystals, when we have a valid reason to do so such as when we reasonably believe you have violated this Policy, you are in breach of any applicable law or regulation or for legal, security or technical reasons. We will have no liability to you based on our exercise of such right.
Virtual Items and subscription services require users to purchase from officially approved channels such as App Store/Google Play.
Handing over your account to others for operation, conducting private transactions with others, prohibited proxy recharge ( any purchase of Golds and Crystals through unofficial channels, or entrusting accounts to others to recharge on their behalf are strictly forbidden. The common types of prohibited proxy recharges (including but not limited to, purchase and recharge from nonofficial third-party recharge platforms, private transactions with third parties, and provision of user accounts to log in and recharge from third-party devices) or malicious refunds after recharging are all violations of the platform rules. These actions will disrupt the normal management of the platform, and will also put users’ accounts and personal information at risk including but not limited to the leakage of users’ information, fraudulent use of credit cards, failure of recharge, and the malicious theft of accounts. Moreover, these types of recharge and/or refunds are mostly scams, which can easily cause property damage. BBgo will always crack down on the aforementioned behaviors and maintain the right to pursue legal liabilities according to applicable law.
In response to the aforesaid violations, the platform has rights to take measures including but not limited to the following:
· Take back all the virtual currency and purchased items in the account suspected of proxy charging or malicious refund.
· Freeze all remaining virtual items in the account suspected of the malicious refund until the refund is canceled or the amount of refund is reimbursed in full.
· Time-limited or permanent ban on the account.
· We are not liable for any losses or damages caused by recharging on unofficial proxy recharge, malicious refunds, or account transactions.
You may delete your account at any time, and BBgo may terminate your account in accordance with the Terms. All the Golds and Crystals in your account will be forfeited immediately upon the deletion or termination of your account. There will be no refunds for any unused or un-redeemed Golds and Crystals. So we recommend that you use them before terminating your account.
If you have any problems with Golds or Crystals, please give your feedback or report in BBgo APP Support in Settings or email to support@bbgowin.com.
If you find any proxy recharge, malicious refunds, account transactions and other violations conducted by any user, please report it immediately in the user profile page of such involved user in our APP.